Terms and Conditions at Mars 2 Venus (UK)

Product Information.
• We have made every effort to display as accurately as possible the colours of products that appear on this website. However, as the actual colours you see will depend on your monitor & photographic conditions, we cannot guarantee that the displayed colour will accurately reflect the colour of the product on delivery. • All sizes and measurements are approximate; however we do make every effort to make sure they are as accurate as possible.
• Products supplied may at times vary from those advertised
• We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.
• Prices are subject to change without notice.
• Prices are inclusive of VAT.
• We reserve the right to refuse / cancel any order – subject to a full refund where applicable.
• Goods are subject to availability. At the time an order is placed, availability & estimated delivery date are stated. As there is sometimes a delay between the time the order is placed and the time the order is processed, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we process the order we shall notify you as soon as possible & inform you of the estimated delivery date. If this date is not acceptable, the order may be cancelled. We will, however, try to re-stock & deliver to you as soon as is possible
• If you are in anyway dissatisfied with your order, please call us at Mars2Venus on 0845 838 1676 or e-mail us at enquiries@mars2venus.co.uk and we will endeavour to rectify the matter as soon as possible.

Gift Wrapping, Packaging, Cards and Messages.
• Wrapping / Packaging is subject to availability. We will do our best to ensure that all patterns and styles offered are available to choose from. In the event your chosen wrapping / packaging is not available we will aim to let you know as soon as possible. If for any reason we are unable to make contact with you, we reserve the right to use alternative wrapping / packaging.
• The colour of cards, as with products, may vary slightly according to your monitor / photographic conditions. Due to lighting and camera angles some cards of a 3-D effect may not be displayed to their full effect, and so appear 2- dimensional.
• If you have requested a hand-written card from Mars2Venus the appearance & handwriting style may vary from message to message. We do not accept any responsibility for the recognition or style of handwriting.
• Every effort will be made to ensure that requested hand-written messages in cards & printed messages on complimentary message cards will be relayed as accurately as possible.
• We do not accept any responsibility for the accuracy of the message or any errors or omissions.
• Any messages posted by you on our feedback page, or sent by us on your behalf to a third party (including those provided for flowers ) will not contain anything which may be construed as threatening, harassing, abusive, vulgar, defamatory, obscene, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable.
• You are entirely responsible for any material or text which you supply us with for the use of gift messages and Mars 2 Venus accepts no liability for such content.
• You will not impersonate any person, including any of our employees or customers.
• We do not always pre-screen messages but may monitor them, without notice, at any time.
• We reserve the right to refuse to send, provide or display any messages which do not fully comply with the above.

Fresh Flowers
• All flowers will be sent out via Teleflorist and will be dealt with separately from any other order you may place with us. Therefore we cannot guarantee delivery times.
• We will endeavour to get your flowers delivered on the same day as the rest of your order.
• Any message you request on your flowers will be dealt with by Teleflorist & as such we cannot accept responsibility for its content, appearance, any errors or omissions.
• If you are not happy with the quality or freshness of your flowers please contact us us on 0845 838 1676 or enquiries@mars2venus.co.uk
• If in the event the flowers you have chosen are not available, we will contact you via email or telephone as soon as we can. If we cannot reach you, we reserve the right to send an alternative arrangement of equal quality and value.

Reminder Service
At present, Mars 2 Venus offers a free reminder service for Birthdays and Anniversary’s etc at your request. We reserve the right to discontinue this service at any time and cannot be held responsible for any reminders not received, or any other errors or omissions, for any reason whatsoever.

Treats and Weekend Breaks
All treats and breaks are supplied via Superbreak.
When purchasing any of the above you will receive vouchers to the value of whichever treat, break, meal or experience you have chosen. These may be redeemed against Superbreak products subject to their Terms and Conditions.
As these breaks are supplied through Superbreak, once Mars 2 Venus have supplied the vouchers we are unable to deal with any booking information, queries, complaints etc. these must be raised directly with Superbreak. However, because we pride ourselves on customer service, we would like to know of your experiences, good or bad.

Price Promise
The Price Promise does not apply to CDs and DVDs. If you have found one of our products cheaper elsewhere, we will refund you the difference. To make your claim just phone us on 0845 838 1676 or email us at sales@mars2venus.com quoting the original purchase order number and details of where the cheaper product is available with full contact details of store or website.

The Price Promise does not apply to CDs and DVDs. If you have found one of our products cheaper elsewhere, we will refund you the difference. To make your claim just phone us on 0845 838 1676 or email us at sales@mars2venus.com quoting the original purchase order number and details of where the cheaper product is available with full contact details of store or website.

The products must be identical, of exactly the same quality and of the same brand, and must be from the UK. Replicas and imports do not qualify. If the item is featured on another website, it must be from a bone fide UK Co. registered website. Items on special offer, promotion, sales, clearance etc. are not valid. All prices to be inclusive of VAT and excluding gift-wrap, postage/delivery and packaging costs. All refunds will be payable to the card which was used to make the original purchase.
This offer is made at our own discretion and we reserve the right to refuse any Price Promise claims.

Payment Policy
We accept most credit/debit cards, cheques or bankers draft. In all cases, goods will only be despatched once payment has cleared.
You can pay online through our secure payment system by credit/debit card. Or you can ring us with your card details on 0845 838 1676.
Cheques are to be made payable to Mars 2 Venus. Please allow up to four days for a cheque to clear before goods are despatched. If you wish to pay by Bankers Draft, goods will be despatched upon receipt.
We regret we are unable to process cash or postal order payments.

Bank Holidays
• Every effort will be made to ensure that all orders placed prior to or on a National Bank Holiday will be processed & delivered as soon as possible
• During National Bank Holidays orders can be placed on the website but will not be processed until the next working day. Please allow for this when placing orders on and around National Bank Holidays.


Delivery
• NB. Products are sent via courier or special delivery/recorded post. Everything delivered must be signed for – it cannot just be left.

• The following charges will apply for delivery and packaging inclusive:
Orders under £9.00 it will cost £2.10
Orders between £9.00 and £20.00 it will cost £4.95
Orders between £20.00 and £200.00 it will cost £6.50
Orders over £200.00 it will be free

These costs cover the outer packaging which is used to protect the products, and the shipping charges for our couriers to deliver your parcels safely or to cover the cost of Recorded Delivery.
You can request a delivery date for your presents to arrive on a birthday or Anniversary for example. We will endeavor to deliver on or as near to this date as possible, but please note we do not deliver on weekends or bank holidays. The charge stated at time of purchase will still apply. .
• If goods are showing in stock then they will normally be delivered in 1-3 working days.
• Working days are Monday to Friday between the hours of 9.00am and 5.00pm. This excludes Saturdays, Sundays and all Bank Holidays. Additional days should be allowed in these circumstances.
• Goods ordered on a Friday in some circumstances may not reach you until Tuesday. We will however, do all we can to get your gifts to you by Monday. Goods ordered over the weekend will usually be delivered by Tuesday.
• If goods are not showing in stock when you select them, then you should see a guide on estimated delivery times of the product. If you order a product that is not currently in stock, we will keep you informed via email of delivery progress. You can also track any orders by looking at the status in ‘my orders’.

Returns and refunds
We offer a 14 day money back guarantee.
With the exception of fresh flowers and chocolates, under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you may only exercise this right if you are able to return to us the goods you ordered. Goods may be returned within 14 days of receipt providing the conditions set out below are strictly adhered to:
• If you intend to return any item please contact us as soon as possible after receipt, stating why you wish to return the goods e.g. faulty, damaged, unsuitable etc. We will arrange for the goods to be collected by courier. Under certain circumstances there may be a charge for this.
• All returned goods must have the original receipt enclosed
• For reasons of hygiene earrings may not be returned. All earrings are checked for faults/damage before they are dispatched.
• Underwear can only be returned if garments are unworn, clean and unwashed with all the labels attached and intact. Please check sizes carefully on receipt. For hygiene reasons we are unable to accept any item of underwear which does not appear to comply with the above.
• If you are returning goods simply because they are unwanted, then to qualify for a refund or exchange, goods must be exactly as they were dispatched i.e. still sealed in original packaging with all labels attached and intact. Please note that delivery, packaging and gift wrapping costs cannot be refunded.
• We reserve the right to reject the return of any item.
• All refunds are to be made to the original payment card or by cheque.

We understand that many items purchased from this website are bought as gifts and as such may not be opened / inspected on the day they were delivered. For this reason if there will be a time delay between delivery and the opening of gifts, please inform us at the time of purchase and where possible we will take this into account, when applying the above policy.

Ownership of rights
All rights, including copyright, on this website are owned by Mars2Venus. Any use of this website or it’s contents, including storing or copying it or them in part or whole, other than for your own personal, non-commercial use is prohibited without the permission of Mars2Venus. You may not distribute, re-post or modify anything on this website for any purpose. We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials in this website.

Your computer and your account
Mars 2 Venus makes every effort to ensure that this website is free from defects and viruses. However we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer or computer network. It is your responsibility to ensure that the right equipment is available to use the website and filter out anything that may damage your computer or any network connected to it. Mars 2 Venus shall not be liable to any person for any loss or damage which may arise to computer equipment, software or data as a result of using this website.

You are responsible for maintaining the confidentiality and security of your password and account and any activities that occur on your account. Mars 2 Venus shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Security and Privacy Policy
Your privacy is of paramount importance to us, and we will never release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website we will need to collect certain personal information from you to enable us to carry through the order quickly and effectively: We will ask, where applicable, for your full name, company name, phone number, e-mail address and payment method. We will need details of your billing address and, if different, the shipping address. This information will be stored and used by us as applicable.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide you with some of our features. This cookie that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.

Mars2venus complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. In order to serve you with the utmost efficiency, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private. You will have an option to be on our mailing list if you would like us to keep you updated with new products, services, special offers and themed offers. Therefore we may use your details to pass on this information from which we hope you will benefit. You will not be inundated with e-mails; we aim to keep them to around one message per month at most. Stored information will also be used if you have opted for our ‘Reminders’ service. This enables us to remind you in advance of a friend/loved ones birthday/anniversary etc. We will only contact you by telephone if there is a query regarding your order, any other correspondence should normally be via e-mail.

General
Mars2Venus shall not be liable to any person for any loss or damage which may arise from the use of the site or any of the information contained in any of the materials on this website.
These terms and conditions do not in any way affect your legal/statutory rights. We reserve the right to change these terms and conditions at any time. You can contact us on 0845 838 1676, or e-mail us on sales@mars2venus.co.uk We will answer your question, queries and requests as quickly and effectively as possible.